PRIVACY POLICY

1. Introduction

Caesars Interactive Entertainment, LLC ("Company", "Caesars Casino", "we", "us", or "our") is committed to protecting the privacy and security of our users ("User", "Player", or "you"). This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website https://caesarscasino-en.com/, use our mobile application, or engage with any of our online gaming services (collectively, the "Services").

We are dedicated to maintaining the confidentiality of the personal information you provide to us. By accessing or using our Services, you explicitly consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We collect various types of information to provide and improve our Services to you. This information falls into two main categories: information you provide to us directly and information we collect automatically through your use of the platform.

2.1 Personal Information Provided by You

When you register an account, make a deposit, request a withdrawal, participate in a promotion, or contact customer support, we may ask for:

• Identity Data: First name, last name, date of birth, gender, and social security number (SSN) for identity verification purposes.
• Contact Data: Email address, physical mailing address, and telephone number.
• Verification Data (KYC): Copies of government-issued identification (e.g., Driver's License, Passport), proof of address documents (e.g., utility bills, bank statements), and facial recognition data if required for enhanced verification.
• Financial Data: Bank account details, credit/debit card information (tokenized for security), or other payment instrument details used for deposits and withdrawals.
• Profile Data: Your username, password (encrypted), preferences, feedback, and survey responses.

2.2 Information Collected Automatically

When you access or use our Services, we may automatically collect certain information about your device and usage patterns to ensure security and improve user experience:

• Device Information: Hardware model, operating system version, unique device identifiers (IMEI, MAC address), mobile network information, and browser type.
• Log Data: Internet Protocol (IP) address, access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
• Geolocation Data: We collect precise geolocation data to ensure compliance with state gaming regulations. You must be physically located within a permitted jurisdiction (e.g., NJ, PA, MI, WV) to play for real money. This data is collected via GPS, Wi-Fi, and IP address analysis.
• Gameplay Activity: Detailed records of the games you play, wagers placed, wins and losses, session duration, and bonus utilization.

3. How We Use Your Information

We use the collected information for specific business and legal purposes, including but not limited to:

• Service Provision: To create and manage your account, process financial transactions (deposits and withdrawals), facilitate gameplay, and provide customer support.
• Verification and Security: To verify your identity, age, and physical location; to detect and prevent fraud, money laundering, collusion, cheating, and unauthorized access; and to ensure the integrity of our games and platform.
• Personalization: To tailor the content, game recommendations, and promotions that we display to you based on your preferences and gameplay history.
• Marketing: To send you promotional materials, newsletters, and offers about our Services and Caesars Rewards® partners (where you have consented to such communications). You may opt-out of marketing communications at any time.
• Analytics and Improvement: To monitor and analyze trends, usage, and activities in connection with our Services to improve functionality, fix bugs, and develop new features.
• Legal Compliance: To comply with applicable laws, gaming regulations, and legal processes, such as responding to subpoenas, court orders, or requests from state gaming control boards.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, identity verification (KYC), geolocation services (e.g., GeoComply), customer support ticketing, email delivery, and data analysis.
• Caesars Entertainment Affiliates: We may share information with our parent company, Caesars Entertainment, and its affiliates to integrate with the Caesars Rewards® loyalty program and provide a seamless experience across our online and land-based properties.
• Legal Authorities: We may disclose information to law enforcement, gaming regulators (e.g., NJDGE, PGCB), or other government entities if required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Cookies and Tracking Technologies

We use cookies, beacons, tags, and similar tracking technologies to collect and track information about your activity on our Services.

• Essential Cookies: These are necessary for the website to function (e.g., maintaining your login session, security tokens) and cannot be switched off in our systems.
• Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functionality Cookies: These enable the website to provide enhanced functionality and personalization, such as remembering your language or region preferences.
• Targeting Cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service, particularly those required for secure login and geolocation.

6. Data Security

We employ state-of-the-art administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL Encryption: All sensitive data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Access Controls: Access to personal data is strictly restricted to authorized employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Services.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Secure Servers: Our servers are located in secure data centers with restricted physical access.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have specific rights regarding your personal information:

• Access: You have the right to request copies of your personal data held by us.
• Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Deletion: You may request the deletion of your personal account and data. Please note that we may be required to retain certain data for legal or regulatory reasons (e.g., maintaining transaction records for AML compliance for a set period).
• Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of our emails or by adjusting your notification settings in your account profile.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided below.

8. Children's Privacy

Our Service is strictly for individuals aged 21 and over. We do not knowingly collect personally identifiable information from anyone under the age of 21. If we become aware that we have collected Personal Data from anyone under the age of 21 without verification of parental consent, we take immediate steps to remove that information from our servers and terminate the associated account.

9. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using our Services, you consent to the transfer of your information to our secure servers in the United States.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Continued use of the Service after any such changes constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact our Privacy Team: