Join the Empire • 100% Deposit Match up to $2,000 Earn Rewards Credits with Every Spin

HELP CENTER

Expert assistance for the ultimate gaming experience.

Account & Verification

Login issues, KYC, Profile.

Banking & Payouts

Deposits, Withdrawals, Limits.

Bonuses & Rewards

Caesars Rewards, Promos.

Technical Support

Geolocation, App issues.

Getting Started at Caesars Casino

Welcome to the Empire! Whether you're new to online gaming or a seasoned pro, we've made getting started at Caesars Casino simple and secure.

How to Register

To join Caesars Casino, simply click the "Join Now" button at the top of the page. You will need to provide your full legal name, date of birth, address, and the last four digits of your Social Security Number (for identity verification purposes). You must be at least 21 years of age and physically located in a state where we operate (NJ, PA, MI, WV).

Do I need a separate account for the Sportsbook?

No! One account gives you access to everything. Your Caesars Casino account works seamlessly for both our online casino and Caesars Sportsbook. Your wallet is shared, meaning you can use the same funds to spin slots or bet on your favorite teams.

Account Management & Verification

We take security seriously. Here is what you need to know about managing your profile and verifying your identity.

As a licensed and regulated US casino, we are required by federal and state laws to verify the identity of all our players. This process, known as KYC (Know Your Customer), prevents fraud and underage gambling. You may be asked to upload a copy of your driver's license and a proof of address.

Click "Login" and select the "Forgot Password?" link. Enter the email address associated with your Caesars Casino account. We will send you a secure link to reset your password immediately.

Banking: Deposits & Withdrawals

We offer a variety of safe, secure, and fast banking methods. All financial transactions are protected by bank-level encryption.

Deposit Options

  • Credit/Debit Cards: Visa, MasterCard, Discover.
  • Online Banking: Trustly (PayWithMyBank).
  • e-Wallets: PayPal, Skrill.
  • Caesars Play+ Card: A prepaid card for instant deposits and withdrawals.
  • Cash at Cage: Deposit cash at the casino cage of participating Caesars properties.
  • PayNearMe: Fund your account with cash at 7-Eleven, CVS, or Family Dollar.

Withdrawal Times

We aim to process withdrawals as quickly as possible. Typical processing times are:

  • Caesars Play+ Card: Instant (after approval).
  • PayPal: 12-24 hours.
  • Online Banking (ACH): 2-5 business days.
  • Check by Mail: 10-14 business days.

Bonuses & Caesars Rewards®

Learn how to claim your bonuses and maximize your loyalty points.

How do wagering requirements work?

Most bonuses come with wagering requirements, which indicate how many times you must play through the bonus amount before you can withdraw winnings. For example, a $10 bonus with a 10x wagering requirement means you must place $100 in total bets to "clear" the bonus. Slots typically contribute 100% towards these requirements, while table games may contribute less.

How do I link my Caesars Rewards account?

During registration, you will have the option to enter your Caesars Rewards number. If you already have an online account, go to "My Account" > "Loyalty" to link your card. Once linked, you will earn Tier Credits and Reward Credits® for every real money wager you place online.

Technical Support & Geolocation

If you're having trouble playing, check here first.

Why do I need to be located?

State regulations require that you be physically located within the state lines of New Jersey, Pennsylvania, Michigan, or West Virginia to play for real money. We use geolocation technology to verify your location.

  • On Mobile: Ensure your Location Services/GPS are turned ON for the Caesars Casino app.
  • On Desktop: You may need to download a small geolocation plugin. Ensure you are not using a VPN or remote desktop software, as these will block your access.
  • Wi-Fi: Keep Wi-Fi enabled on your device, as it helps improve location accuracy.

Responsible Gaming

We are committed to providing a responsible gaming environment. If you feel that gambling is no longer fun, we offer several tools to help.

  • Deposit Limits: Set a cap on how much you can deposit daily, weekly, or monthly.
  • Time Limits: Restrict the amount of time you spend logged in.
  • Self-Exclusion: Voluntarily ban yourself from accessing your account for 1 year, 5 years, or permanently.

For confidential help, call 1-800-GAMBLER.

Still Need Help?

Our support team is available 24/7 to assist you.

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